Professional Certificate in Workplace Mediation: Strategic Approaches
-- ViewingNowThe Professional Certificate in Workplace Mediation: Strategic Approaches is a comprehensive course designed to equip learners with essential skills for resolving disputes in the workplace. This course is crucial in today's professional environment, where conflicts can lead to decreased productivity, low morale, and high turnover rates.
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โข Unit 1: Introduction to Workplace Mediation
โข Unit 2: Understanding Conflict Resolution
โข Unit 3: Effective Communication Skills for Mediators
โข Unit 4: Legal and Ethical Considerations in Mediation
โข Unit 5: Preparing for a Mediation Session
โข Unit 6: The Mediation Process: From Opening Statements to Closure
โข Unit 7: Advanced Mediation Techniques and Strategies
โข Unit 8: Special Considerations in Workplace Mediation: Diversity, Power Imbalance, and Bullying
โข Unit 9: Evaluating the Effectiveness of Mediation
โข Unit 10: Building a Successful Career in Workplace Mediation
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