Global Certificate in Strengthening Workplace Relations

• Understanding Workplace Relations: This unit will cover the fundamental concepts of workplace relations, including the role of unions, employer associations, and government agencies. It will also explore the impact of globalization and technology on workplace relations.
• Effective Communication in the Workplace: This unit will focus on the development of strong communication skills, including active listening, clear and concise language, and effective written communication. It will also cover the importance of body language and non-verbal communication in the workplace.
• Conflict Resolution and Mediation: This unit will provide participants with the skills and knowledge required to manage and resolve conflicts in the workplace. It will cover different conflict resolution strategies, including mediation and negotiation, and will explore the role of emotions in conflict resolution.
• Diversity and Inclusion in the Workplace: This unit will examine the importance of diversity and inclusion in the workplace, including the benefits and challenges of managing a diverse workforce. It will cover best practices for promoting diversity and inclusion, including recruitment, retention, and development strategies.
• Employment Law and Compliance: This unit will provide an overview of employment law and compliance, including workplace health and safety, anti-discrimination laws, and workplace surveillance. It will also cover the role of human resources in ensuring compliance with employment laws and regulations.
• Performance Management and Feedback: This unit will explore the importance of performance management and feedback in the workplace. It will cover best practices for setting performance goals, providing constructive feedback, and conducting performance appraisals.
• Change Management and Transition: This unit will provide participants with the skills and knowledge required to manage and lead change in the workplace. It will cover different change management models, including Kotter's 8-Step Model and the McKinsey 7S Framework, and will explore the importance of communication and employee engagement in managing change.
• Employee Engagement and Retention: This unit will examine the importance of employee engagement and retention in the workplace. It will cover best practices for creating a positive work environment, including recognition and reward programs, career development opportunities, and work-life balance initiatives.