Certificate in Service Transformation Roadmap Essentials
-- ViewingNowThe Certificate in Service Transformation Roadmap Essentials is a comprehensive course designed to empower professionals with the necessary skills to drive service transformation in their organizations. This course is crucial in today's business landscape, where the need for service innovation and customer experience enhancement is paramount.
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โข Unit 1: Introduction to Service Transformation
โข Unit 2: Understanding Customer Experience (CX)
โข Unit 3: Mapping the Customer Journey
โข Unit 4: Service Design Thinking
โข Unit 5: Digital Transformation in Service
โข Unit 6: Agile Methodologies in Service Transformation
โข Unit 7: Metrics and Measurement for Service Transformation
โข Unit 8: Change Management and Leadership in Service Transformation
โข Unit 9: Service Transformation Case Studies
โข Unit 10: Best Practices for Developing a Service Transformation Roadmap
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