Global Certificate in Service Design Thinking Tools and Techniques

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The Global Certificate in Service Design Thinking Tools and Techniques is a comprehensive course that equips learners with essential skills for career advancement in the service industry. This course emphasizes the importance of a user-centered approach to design thinking and provides practical tools and techniques to create innovative, efficient, and enjoyable service experiences.

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In today's service-dominated economy, there is a high demand for professionals who can apply design thinking principles to improve customer experiences, increase customer satisfaction, and drive business growth. By completing this course, learners will gain a deep understanding of service design thinking tools and techniques, enabling them to lead service design projects, collaborate effectively with cross-functional teams, and deliver exceptional service experiences to customers. The course covers various topics, including service blueprinting, customer journey mapping, prototyping, and stakeholder management. Through hands-on exercises, case studies, and real-world examples, learners will develop the skills and confidence necessary to drive service innovation and improvement in their organizations. By earning a Global Certificate in Service Design Thinking Tools and Techniques, learners will differentiate themselves in the job market, increase their employability, and advance their careers in the service industry.

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โ€ข User Research: Techniques and Methods
โ€ข Customer Journey Mapping
โ€ข Design Thinking Framework and Process
โ€ข Prototyping and Iterative Design
โ€ข Service Blueprinting
โ€ข Stakeholder Management and Collaboration
โ€ข Usability Testing and Evaluation
โ€ข Emotional Design and Service Experience
โ€ข Service Innovation and Value Proposition

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็คบไพ‹่ฏไนฆ่ƒŒๆ™ฏ
GLOBAL CERTIFICATE IN SERVICE DESIGN THINKING TOOLS AND TECHNIQUES
ๆŽˆไบˆ็ป™
ๅญฆไน ่€…ๅง“ๅ
ๅทฒๅฎŒๆˆ่ฏพ็จ‹็š„ไบบ
UK School of Management (UKSM)
ๆŽˆไบˆๆ—ฅๆœŸ
05 May 2025
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