Certificate in Service Sector Analytics Basics
-- ViewingNowThe Certificate in Service Sector Analytics Basics is a comprehensive course designed to equip learners with essential skills for success in the service sector. This course emphasizes the importance of data-driven decision making, providing a solid foundation in service sector analytics.
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โข Introduction to Service Sector Analytics: Basics of service sector analytics, its importance and applications.
โข Data Collection Techniques in Service Sector: Surveys, interviews, observation and other methods of data collection in the service sector.
โข Data Analysis Methods for Service Sector: Descriptive and inferential statistics, data mining, and predictive modeling.
โข Customer Satisfaction and Loyalty Analysis: Measurement and analysis of customer satisfaction and loyalty in service sector organizations.
โข Performance Metrics and Key Performance Indicators (KPIs): Defining, measuring, and tracking performance metrics and KPIs in service sector organizations.
โข Operational Efficiency Analysis: Techniques for analyzing operational efficiency and productivity in service sector organizations.
โข Service Quality Management: Managing and improving service quality through data analysis and metrics.
โข Competitive Analysis in Service Sector: Analyzing competitors and market trends to inform strategic decision making.
โข Data Visualization and Reporting: Techniques for presenting data insights in a clear and actionable manner.
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