Advanced Certificate in Designing for Service Leadership
-- ViewingNowThe Advanced Certificate in Designing for Service Leadership is a comprehensive course that focuses on enhancing your skills in service design and leadership. This certification emphasizes the importance of creating exceptional customer experiences, a critical aspect of business success in today's customer-centric world.
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โข Advanced Design Thinking: This unit will cover the advanced principles and methods of design thinking, including ideation, prototyping, and testing, to create innovative and effective services. โข Service Blueprinting: This unit will teach students how to create service blueprints, which are visual representations of services that show the relationships between different service components. โข Customer Experience Design: This unit will focus on designing services that provide positive and memorable customer experiences. โข Service Leadership: This unit will explore the role of leadership in service design and how leaders can create a culture that supports innovation and continuous improvement. โข Human-Centered Design: This unit will cover the principles of human-centered design, which emphasizes understanding and meeting the needs of users. โข Service Innovation: This unit will teach students how to identify opportunities for innovation and create new services that meet the needs of customers. โข Service Prototyping: This unit will cover the process of creating and testing service prototypes to ensure that they are effective and efficient. โข Service Operations: This unit will teach students about the management and operation of services, including process design, quality management, and performance measurement. โข Service Marketing: This unit will cover the principles of service marketing, including product positioning, customer segmentation, and marketing strategy.
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