Global Certificate in Service Customer Satisfaction Analysis Development
-- ViewingNowThe Global Certificate in Service & Customer Satisfaction Analysis Development is a comprehensive course designed to empower professionals with critical skills in customer satisfaction analysis. This certification is vital in today's customer-centric world, where understanding and meeting customer needs are paramount for business success.
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โข Customer Satisfaction Surveys: Design and Implementation
โข Metrics and Key Performance Indicators (KPIs) in Service Quality
โข Data Analysis Techniques for Customer Satisfaction
โข Service Blueprinting and Customer Journey Mapping
โข Voice of the Customer (VoC) Programs
โข Root Cause Analysis for Customer Complaints
โข Customer Experience Management Best Practices
โข Service Recovery and Crisis Management
โข Continuous Improvement Strategies for Customer Satisfaction
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