Certificate in Service Leadership Communication Skills
-- ViewingNowThe Certificate in Service Leadership Communication Skills is a comprehensive course designed to enhance your ability to communicate effectively in a service-oriented leadership role. This program emphasizes the importance of strong communication skills in the workplace, particularly in customer service and team management.
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GBP £ 149
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โข Understanding Service Leadership: The Core Principles
โข Effective Communication for Service Leaders: Key Concepts
โข Active Listening and Empathy in Service Leadership
โข Building Rapport and Trust with Service Customers
โข Handling Customer Complaints and Difficult Situations
โข Delivering Clear and Persuasive Messages in Service Contexts
โข Nonverbal Communication for Service Leaders
โข Emotional Intelligence in Service Leadership
โข Cross-cultural Communication for Global Service Leaders
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