Executive Development Programme in Service Management Best Practices: High-Performance
-- ViewingNowThe Executive Development Programme in Service Management Best Practices is a certificate course that equips learners with essential skills for career advancement in service management. This programme emphasizes the importance of high-performance service delivery, a critical aspect of modern business strategy.
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โข Service Strategy: Understanding the customer value proposition, service pricing, and service delivery models.
โข Service Design: Creating seamless and efficient service processes, service blueprinting, and service prototyping.
โข Service Transition: Managing service changes, service asset and configuration management, and service validation and testing.
โข Service Operation: Incident management, problem management, and service desk management.
โข Continual Service Improvement: Identifying and implementing service improvements, service reporting, and service level management.
โข Customer Relationship Management: Building and maintaining strong customer relationships, customer satisfaction measurement, and customer experience management.
โข Employee Engagement: Motivating, developing, and retaining employees, performance management, and talent development.
โข Innovation Management: Encouraging and implementing innovative ideas, managing intellectual property, and open innovation.
โข Digital Transformation: Leveraging technology to improve service delivery, digital strategy, and digital maturity assessment.
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