Masterclass Certificate in Customer Advocacy Experience Design
-- ViewingNowThe Masterclass Certificate in Customer Advocacy Experience Design is a comprehensive course that equips learners with the essential skills to drive customer loyalty and advocacy through exceptional experience design. In today's customer-centric world, organizations that prioritize customer experience (CX) are more likely to succeed, making this certificate highly relevant and in-demand.
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โข Unit 1: Introduction to Customer Advocacy Experience Design
โข Unit 2: Understanding Customer Needs and Pain Points
โข Unit 3: Design Thinking for Customer Advocacy
โข Unit 4: Customer Journey Mapping
โข Unit 5: Creating Exceptional Customer Experiences
โข Unit 6: Customer Feedback Loops and Continuous Improvement
โข Unit 7: Metrics and Measurement for Customer Advocacy
โข Unit 8: Building and Leading Customer Advocacy Teams
โข Unit 9: Scaling Customer Advocacy Programs
โข Unit 10: Case Studies in Customer Advocacy Experience Design
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