Certificate in Service Design Essentials: Results-Oriented

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The Certificate in Service Design Essentials: Results-Oriented course is a comprehensive program that empowers learners with the necessary skills to create exceptional customer experiences. In today's experience-driven economy, there is a growing demand for service design professionals who can help organizations stand out from the competition.

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AboutThisCourse

This course provides learners with a solid foundation in service design principles, methods, and tools. It equips them with the skills to design and improve services that meet customer needs and deliver business results. The course covers essential topics such as service blueprinting, customer journey mapping, prototyping, and testing. By completing this course, learners will be able to demonstrate their expertise in service design and their ability to drive innovation and growth in their organizations. They will be able to communicate their ideas effectively, work collaboratively with cross-functional teams, and deliver results that matter. This course is an excellent opportunity for professionals who want to advance their careers in service design, user experience (UX) design, product management, and related fields. It is also an ideal course for anyone who wants to learn how to create services that truly delight customers and drive business success.

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CourseDetails

• Service Design Thinking: Understanding the User-Centered Approach
• Design Research Methods for Service Design
• Service Blueprinting: Mapping the Customer Journey
• Prototyping and Iterating in Service Design
• Co-Creation and Collaboration in Service Design
• Implementing and Measuring Results-Oriented Service Design
• Organizational Culture and Change Management in Service Design
• Service Design Tools and Techniques for Continuous Improvement

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotRegulatedAuthorized
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CourseFee

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
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FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • DigitalCertificate
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CERTIFICATE IN SERVICE DESIGN ESSENTIALS: RESULTS-ORIENTED
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UK School of Management (UKSM)
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05 May 2025
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