Executive Development Programme in Customer Service Leadership Development: Mastery Skills
-- ViewingNowThe Executive Development Programme in Customer Service Leadership Development: Mastery Skills certificate course is a comprehensive program designed to equip learners with essential skills for career advancement in customer service leadership. This course emphasizes the importance of customer service leadership in today's business landscape and provides learners with the tools and techniques necessary to excel in this field.
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โข Executive Customer Service Leadership Development: An Overview
โข Understanding Customer Service Mastery: Best Practices and Strategies
โข Developing a Customer-Centric Mindset: Empathy, Emotional Intelligence, and Active Listening
โข Building and Leading High-Performing Customer Service Teams: Team Management, Coaching, and Mentoring
โข Effective Communication and Interpersonal Skills for Customer Service Leaders
โข Leveraging Technology and Data Analytics for Customer Service Excellence
โข Managing Customer Expectations and Handling Customer Complaints: Conflict Resolution and Problem-Solving Skills
โข Creating and Implementing Customer Service Policies and Procedures
โข Continuous Improvement and Innovation in Customer Service: Change Management and Strategic Planning
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
- EarlyCertificateDelivery
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- TwoThreeHoursPerWeek
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