Advanced Certificate in Customer Care: Essentials for Success

Name: Advanced Certificate in Customer Care: Essentials for Success
Price: 149 GBP
Availability: InStock

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The Advanced Certificate in Customer Care: Essentials for Success is a comprehensive course designed to empower learners with the essential skills needed to excel in customer care roles. In today's customer-centric world, providing exceptional customer service is crucial for business success, making this course increasingly important.

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AboutThisCourse

This certificate course covers a range of topics, including communication skills, problem-solving, conflict resolution, and emotional intelligence. By completing this course, learners will be better equipped to handle challenging customer situations, manage customer expectations, and provide exceptional service that drives customer loyalty and satisfaction. With a focus on practical applications and real-world scenarios, this course provides learners with the tools and techniques needed to advance their careers in customer care. By earning this advanced certificate, learners will demonstrate their commitment to providing excellent customer service, setting themselves apart in a competitive job market.

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CourseDetails

• Advanced Communication Skills
• Understanding Customer Needs
• Conflict Resolution & Problem Solving
• Mastering Customer Service Metrics
• Building Customer Loyalty
• Effective Complaint Handling
• Telephone & Email Etiquette
• Cross-cultural Customer Care
• Utilizing Customer Feedback
• Advanced Selling Techniques for Customer Care

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EntryRequirements

BasicUnderstandingSubject
ProficiencyEnglish
ComputerInternetAccess
BasicComputerSkills
DedicationCompleteCourse

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CourseProvidesPractical

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NotRegulatedAuthorized
ComplementaryFormalQualifications

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FastTrack GBP £149

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AcceleratedLearningPath

ThreeFourHoursPerWeek
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StandardMode GBP £99

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FlexibleLearningPace

TwoThreeHoursPerWeek
RegularCertificateDelivery
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DigitalCertificate
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ADVANCED CERTIFICATE IN CUSTOMER CARE: ESSENTIALS FOR SUCCESS

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UK School of Management (UKSM)

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05 May 2025

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