Executive Development Programme in Service Automation Essentials: Essentials
-- ViewingNowThe Executive Development Programme in Service Automation Essentials is a certificate course designed to equip learners with the essential skills needed to thrive in the rapidly evolving service automation landscape. This programme highlights the importance of service automation in enhancing business efficiency, reducing costs, and improving customer experience.
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โข Service Automation Fundamentals: Understanding the basics of service automation, its benefits, and challenges. This unit covers the primary concepts, principles, and best practices in service automation. โข Process Automation Tools: Exploring various process automation tools and platforms, including Robotic Process Automation (RPA), Artificial Intelligence (AI), and Machine Learning (ML). This unit covers the features, capabilities, and limitations of these tools. โข Service Blueprinting and Design: Learning the techniques and methods for service blueprinting and service design in the context of service automation. This unit covers the customer journey, service touchpoints, and back-end processes. โข Change Management and Adoption: Managing change and ensuring adoption of service automation solutions. This unit covers the organizational, cultural, and behavioral aspects of service automation. โข Data Analytics and Reporting: Leveraging data analytics and reporting for monitoring and improving service automation performance. This unit covers the key metrics, KPIs, and dashboards for service automation. โข Security and Compliance: Ensuring security and compliance in service automation solutions. This unit covers the best practices, guidelines, and regulations for service automation. โข Integration and Interoperability: Enabling seamless integration and interoperability between service automation solutions and other systems. This unit covers the standards, protocols, and APIs for service automation.
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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