Certificate in Service Business Customer Relationship Management

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Certificate in Service Business Customer Relationship Management: This certificate course is designed to empower learners with the essential skills needed to excel in customer relationship management in the service industry. With a focus on the latest industry trends and best practices, this course covers key topics such as customer segmentation, customer loyalty, and customer experience management.

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AboutThisCourse

In today's highly competitive service industry, building and maintaining strong customer relationships is more important than ever before. This course will equip learners with the tools and techniques needed to deliver exceptional customer service, manage customer data, and analyze customer insights to drive business growth. Whether you're a service professional looking to advance your career or a business owner seeking to improve your customer relationships, this course is a must-take for anyone looking to succeed in the service industry. By completing this course, learners will gain a deep understanding of customer relationship management principles and how to apply them in real-world service business scenarios. With a focus on practical skills and hands-on learning, this course is an excellent investment in your professional development and a valuable addition to your resume.

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CourseDetails

• Understanding Customer Relationship Management (CRM) in Service Businesses
• Importance of Effective Customer Relationship Management
• Key Elements of a Successful CRM Strategy
• Customer Segmentation and Targeting in Service Businesses
• Building Customer Trust and Loyalty in Service Businesses
• Customer Engagement and Experience in Service Businesses
• Measuring Customer Satisfaction and Loyalty in Service Businesses
• Implementing CRM Technology in Service Businesses
• Managing Customer Data and Privacy in Service Businesses
• Continuous Improvement and Innovation in CRM for Service Businesses

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EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £149
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AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £99
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
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  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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CERTIFICATE IN SERVICE BUSINESS CUSTOMER RELATIONSHIP MANAGEMENT
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UK School of Management (UKSM)
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05 May 2025
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