Professional Certificate in Customer Service Automation Impact
-- ViewingNowProfessional Certificate in Customer Service Automation Impact: This course is essential for anyone looking to advance their career in customer service. With the increasing demand for automation in the industry, this course provides learners with the necessary skills to stay competitive in the field.
7,760+
Students enrolled
GBP £ 149
GBP £ 215
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⢠Introduction to Customer Service Automation: Understanding the basics of customer service automation, its benefits, and how it can improve customer experiences.
⢠Chatbots and Virtual Assistants: Exploring the role of chatbots and virtual assistants in customer service, including design, implementation, and optimization.
⢠Email Automation: Learning to create and manage automated email campaigns, including triggered emails and drip campaigns.
⢠AI and Machine Learning: Examining the impact of AI and machine learning on customer service automation, including natural language processing (NLP) and sentiment analysis.
⢠Self-Service Portals: Developing effective self-service portals that enable customers to resolve issues independently.
⢠Automation Tools and Software: Reviewing different automation tools and software, including their features, benefits, and limitations.
⢠Data Analytics and Reporting: Analyzing customer service automation data to improve performance, optimize workflows, and make informed decisions.
⢠Best Practices for Customer Service Automation: Implementing industry best practices to ensure successful customer service automation.
⢠Change Management and Customer Adaptation: Managing change and helping customers adapt to new automated systems and processes.
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