Executive Development Programme in Service Resilience Planning Methods
-- ViewingNowThe Executive Development Programme in Service Resilience Planning Methods is a certificate course designed to empower professionals with the skills to manage and maintain service excellence during challenging times. This program is crucial in today's industry, where businesses face constant disruptions, and the demand for service resilience continues to grow.
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⢠Service Resilience Planning: An Introduction
⢠Understanding Service Disruptions and Their Impact
⢠Identifying Critical Service Assets and Processes
⢠Developing a Service Resilience Strategy
⢠Implementing Effective Communication Plans for Service Disruptions
⢠Exercising and Testing Service Resilience Plans
⢠Monitoring and Evaluating Service Resilience Performance
⢠Continuous Improvement in Service Resilience Planning
⢠Case Studies in Service Resilience Planning
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