Executive Development Programme in Service Transformation Management: Mastery
-- ViewingNowThe Executive Development Programme in Service Transformation Management: Mastery certificate course is a comprehensive program designed to meet the growing industry demand for service transformation professionals. This course emphasizes the importance of service transformation in today's business landscape, where companies must continuously adapt to changing customer needs and expectations.
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⢠Service Transformation Management: An Overview
⢠Understanding Customer Experience (CX) and its Importance
⢠Design Thinking for Service Innovation
⢠Lean Six Sigma for Service Excellence
⢠Digital Transformation in Service Management
⢠Change Management Best Practices
⢠Service Blueprinting for Process Optimization
⢠Metrics and Analytics in Service Transformation
⢠Stakeholder Management and Communication Strategies
⢠Leadership Skills for Driving Service Transformation
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