Executive Development Programme in Service Design Human-Centeredness
-- ViewingNowThe Executive Development Programme in Service Design Human-Centeredness is a certificate course that emphasizes the importance of a customer-centric approach in today's service industry. This program is designed to equip learners with essential skills in service design, enabling them to create exceptional customer experiences and drive business growth.
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⢠Service Design Thinking
⢠Human-Centered Design Principles
⢠Empathy Mapping and User Research
⢠Designing User Journeys and Touchpoints
⢠Prototyping and Iterative Development
⢠Usability Testing and Validation
⢠Service Blueprinting and Visualization
⢠Organizational Culture and Change Management
⢠Stakeholder Engagement and Collaboration
⢠Measuring Success in Service Design
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