Certificate in Service Design Delightful Experiences
-- ViewingNowThe Certificate in Service Design Delightful Experiences is a comprehensive course that equips learners with the essential skills to create exceptional customer experiences. This program emphasizes the importance of understanding user needs, mapping customer journeys, and prototyping innovative solutions to common service design challenges.
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⢠Service Design Principles
⢠User Research and Experience Mapping
⢠Service Blueprinting and Prototyping
⢠Designing Multi-channel Service Experiences
⢠Co-creation and Collaboration in Service Design
⢠Measuring and Evaluating Service Design Delight
⢠Implementing and Managing Service Design Projects
⢠Service Design Thinking and Innovation
⢠Human-centered Design in Service Design
⢠Contextual Inquiry and Analysis in Service Design
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