Certificate in Service Management Frameworks: Smarter Outcomes
-- ViewingNowThe Certificate in Service Management Frameworks: Smarter Outcomes course is a vital program designed to equip learners with essential skills for effective service management. This course focuses on various service management frameworks, including ITIL, VeriSM, and Agile, enabling learners to understand and apply the best practices in their careers.
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⢠Service Strategy
⢠Service Design
⢠Service Transition
⢠Service Operation
⢠Continual Service Improvement
⢠ITIL (Information Technology Infrastructure Library) Foundation
⢠ISO 20000 (International Organization for Standardization 20000) Introduction
⢠Service Management Best Practices
⢠Key Performance Indicators (KPIs) in Service Management
⢠Change Management in Service Delivery
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