Professional Certificate in User-Tested User Guides
-- ViewingNowThe Professional Certificate in User-Tested User Guides is a crucial course for professionals seeking to enhance their technical communication skills. This program emphasizes the importance of user testing, ensuring that the guides created are clear, concise, and user-friendly.
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⢠User Research Fundamentals: Understanding user needs, User personas, User stories, Conducting user interviews, Surveys and usability tests.
⢠User Guide Design Principles: Information architecture, Navigation design, Writing style and tone, Visual design, Accessibility considerations.
⢠User Guide Content Strategy: Defining content requirements, Content creation, Content review and editing, Content management system (CMS) usage.
⢠User Testing Methodologies: Usability testing, Heuristic evaluation, Cognitive walkthrough, A/B testing, Remote and in-person testing.
⢠User Feedback Analysis: Collecting user feedback, Analyzing user feedback data, Identifying patterns and trends, Implementing improvements.
⢠User Guide Localization: Language translation, Cultural adaptation, Accessibility for international users, Localization best practices.
⢠User Guide Maintenance: Regular updates, Content refresh, Version control, User guide analytics.
⢠User Guide Evaluation: User guide effectiveness, User satisfaction surveys, Comparing with competitors, Continuous improvement.
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