Certificate in Service Transformation Techniques
-- ViewingNowThe Certificate in Service Transformation Techniques course is a comprehensive program designed to equip learners with essential skills for career advancement in the service industry. This course emphasizes the importance of service transformation, a critical aspect of modern business strategy that focuses on enhancing customer experiences and improving service efficiency.
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โข Service blueprinting
โข Customer journey mapping
โข Process optimization
โข Change management
โข Service design thinking
โข Service innovation
โข Continuous improvement
โข Metrics and measurement
โข Stakeholder engagement
โข Digital transformation in services
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