Executive Development Programme in Service Channel Integration
-- ViewingNowThe Executive Development Programme in Service Channel Integration is a certificate course designed to meet the growing industry demand for professionals with an integrated understanding of service channels. This programme emphasizes the importance of a seamless customer experience across all touchpoints, from traditional phone and email support to social media and self-service options.
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โข Service Channel Integration Fundamentals
โข Multi-Channel Customer Experience Management
โข Technology Infrastructure for Service Channel Integration
โข Data Analytics in Service Channel Integration
โข Designing an Integrated Service Strategy
โข Change Management and Leadership in Service Channel Integration
โข Customer Relationship Management (CRM) and Service Channel Integration
โข Service Channel Integration Metrics and Performance Measurement
โข Best Practices in Service Channel Integration
โข Case Studies and Real-World Examples of Service Channel Integration
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