Advanced Certificate in Omni-Channel Service Management
-- ViewingNowThe Advanced Certificate in Omni-Channel Service Management is a comprehensive course designed to empower professionals in the modern service industry. This certification focuses on developing essential skills for managing and delivering seamless customer experiences across multiple channels.
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GBP £ 149
GBP £ 215
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• Advanced Omni-Channel Strategies: This unit will cover the latest omni-channel strategies and how to implement them to improve customer experience and increase revenue. •
• Customer Experience Management: This unit will focus on understanding customer needs and expectations and how to design and manage exceptional customer experiences across all channels. •
• Data Analytics for Omni-Channel Service: This unit will teach learners how to use data analytics to measure and improve omni-channel service performance. •
• Omni-Channel Technology Infrastructure: This unit will cover the technology infrastructure required to support an omni-channel service strategy, including cloud computing, mobile technology, and artificial intelligence. •
• Social Media and Online Reputation Management: This unit will teach learners how to manage social media channels and online reputation to improve customer engagement and loyalty. •
• Service Operations and Logistics Management: This unit will focus on managing service operations and logistics in an omni-channel environment, including inventory management, order fulfillment, and reverse logistics. •
• Stakeholder Management: This unit will teach learners how to manage stakeholders in an omni-channel service environment, including employees, suppliers, and partners. •
• Change Management: This unit will cover the principles and practices of change management in an omni-channel service context, including organizational design, culture, and leadership. •
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