Masterclass Certificate in Customer-Centric Service Automation
-- ViewingNowThe Masterclass Certificate in Customer-Centric Service Automation is a comprehensive course designed to equip learners with essential skills for career advancement in today's automated service industry. This course emphasizes the importance of a customer-centric approach in service automation, highlighting the critical role of human-machine collaboration in delivering exceptional customer experiences.
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โข Automation Fundamentals
โข Customer-Centric Approach in Automation
โข AI and Machine Learning in Customer Service Automation
โข Designing Customer Journey Maps
โข Implementing Chatbots and Virtual Assistants
โข Process Automation and Optimization
โข Data Analytics for Customer Service Automation
โข Change Management in Automation Implementation
โข Ethics and Privacy in Customer Service Automation
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