Global Certificate in Actionable CX Automation Solutions
-- ViewingNowThe Global Certificate in Actionable CX Automation Solutions is a comprehensive course designed to equip learners with the essential skills needed to excel in the rapidly evolving field of customer experience (CX) automation. This course is crucial in today's industry, where companies prioritize CX as a key differentiator in a competitive marketplace.
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โข Introduction to Actionable CX Automation Solutions: Understanding the basics, benefits, and challenges of CX automation. โข Customer Journey Mapping: Identifying touchpoints, pain points, and opportunities for automation. โข Selecting the Right CX Automation Tools: Assessing features, integrations, and vendor support. โข Designing Effective Chatbots: Creating conversational interfaces, managing intents, and optimizing user experiences. โข Process Automation & Orchestration: Implementing RPA, BPM, and AI-driven workflows. โข Data Analytics for CX Automation: Measuring performance, identifying trends, and deriving actionable insights. โข Security & Compliance in CX Automation: Protecting customer data, adhering to regulations, and minimizing risks. โข Scaling & Optimizing CX Automation: Managing growth, iterating processes, and ensuring continuous improvement.
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