Global Certificate in Connected CX Automation
-- ViewingNowThe Global Certificate in Connected CX Automation is a comprehensive course that addresses the growing industry demand for experts who can automate and enhance customer experiences (CX). This certification equips learners with essential skills to design, implement, and manage automated CX solutions, ensuring seamless customer journeys and improved business performance.
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Unit 1: Introduction to Connected CX Automation
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Unit 2: Customer Experience (CX) Design Principles
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Unit 3: CX Automation Technologies and Tools
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Unit 4: Developing a Connected CX Strategy
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Unit 5: Implementing Omnichannel CX Automation
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Unit 6: Data Analytics and Insights for CX Automation
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Unit 7: Personalization and AI in Connected CX
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Unit 8: Security and Compliance in CX Automation
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Unit 9: Change Management and Adoption in CX Automation
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Unit 10: Measuring and Optimizing Connected CX Automation
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