Masterclass Certificate in Cloud Service Management: Customer-Centric Approach
-- ViewingNowThe Masterclass Certificate in Cloud Service Management: Customer-Centric Approach is a comprehensive course designed to empower IT professionals with the essential skills needed to excel in today's cloud-driven business landscape. This certification program focuses on developing a customer-centric approach to cloud service management, emphasizing the importance of understanding customer needs and delivering value through cloud services.
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โข Unit 1: Introduction to Cloud Service Management
โข Unit 2: Cloud Service Models: IaaS, PaaS, and SaaS
โข Unit 3: Customer Experience (CX) Management in Cloud Services
โข Unit 4: Cloud Security & Privacy: A Customer-Centric Approach
โข Unit 5: Customer Success in Cloud Service Management
โข Unit 6: Cloud Service Governance & Compliance
โข Unit 7: Multi-Cloud Strategy and Customer Preferences
โข Unit 8: Customer Support and Service Desk in Cloud Environments
โข Unit 9: Continuous Improvement in Cloud Services with Customer Feedback
โข Unit 10: Business Value Realization & Customer ROI in Cloud Services
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