Global Certificate in Cloud Service Request Management
-- ViewingNowThe Global Certificate in Cloud Service Request Management is a vital course for professionals seeking to excel in cloud service management. This certification focuses on teaching learners how to effectively manage cloud service requests, ensuring smooth and efficient business operations.
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GBP £ 149
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Here are the essential units for a Global Certificate in Cloud Service Request Management:
• Cloud Fundamentals:
• Cloud Service Models (IaaS, PaaS, SaaS)
• Cloud Deployment Models (Public, Private, Hybrid)
• Cloud Security and Compliance
• Cloud Computing Benefits and Challenges
• Cloud Service Request Management:
• Service Request Lifecycle
• Service Request Categorization and Prioritization
• Service Request Fulfillment Processes
• Service Request Metrics and Reporting
• Cloud Service Level Management:
• Service Level Agreements (SLAs)
• Service Level Objectives (SLOs) and Service Level Indicators (SLIs)
• Service Credit Management
• Service Level Reporting
• Cloud Incident and Problem Management:
• Incident and Problem Management Processes
• Incident and Problem Classification and Prioritization
• Incident and Problem Resolution and Prevention
• Incident and Problem Metrics and Reporting
• Cloud Change and Release Management:
• Change and Release Management Processes
• Change and Release Request Categorization and Prioritization
• Change and Release Fulfillment Processes
• Change and Release Metrics and Reporting
• Cloud Continual Service Improvement:
• Continual Service Improvement Models
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