Certificate in Communication for Hospitality: Guest Satisfaction
-- ViewingNowThe Certificate in Communication for Hospitality: Guest Satisfaction course is a vital program designed to enhance communication skills in the hospitality industry. This course addresses the growing industry demand for professionals who can effectively communicate, manage conflicts, and ensure guest satisfaction.
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GBP £ 149
GBP £ 215
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โข Effective Communication Techniques for Guest Satisfaction
โข Understanding Guest Needs and Expectations
โข Cross-Cultural Communication in Hospitality
โข Listening and Responding to Guest Feedback
โข Non-Verbal Communication in Hospitality
โข Crisis Communication and Problem Solving
โข Telephone and Digital Communication in Hospitality
โข Building Rapport and Relationships with Guests
โข Delivering Exceptional Customer Service through Communication
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