Certificate in Service Team Leadership Skills
-- ViewingNowThe Certificate in Service Team Leadership Skills course is a vital program designed to empower aspiring and current team leaders in the service industry. This course highlights the importance of effective communication, problem-solving, and strategic planning to enhance team performance and customer satisfaction.
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GBP £ 149
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Here are the essential units for a Certificate in Service Team Leadership Skills:
โข Team Communication: Developing effective communication skills to lead and manage a service team
โข Motivation Techniques: Using motivation strategies to enhance team performance
โข Conflict Resolution: Handling team conflicts and promoting positive work environment
โข Performance Management: Setting goals, monitoring progress and providing feedback
โข Customer Service: Delivering exceptional customer service and managing customer expectations
โข Time Management: Prioritizing tasks and managing time effectively for maximum productivity
โข Delegation Skills: Assigning tasks to team members and overseeing their completion
โข Problem Solving: Identifying and addressing problems that arise within the team or service delivery
โข Team Building: Fostering a positive team culture and promoting collaboration and cooperation.
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