Masterclass Certificate in Conflict Resolution and Communication Skills: Smart Systems
-- ViewingNowThe Masterclass Certificate in Conflict Resolution and Communication Skills: Smart Systems course is a comprehensive program designed to equip learners with essential skills for effective conflict resolution and communication in the workplace. With the increasing demand for professionals who can manage and resolve conflicts efficiently, this course is crucial for career advancement in any industry.
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โข Unit 1: Introduction to Conflict Resolution & Communication Skills
โข Unit 2: Understanding Conflict: Types, Causes, and Dynamics
โข Unit 3: Effective Communication Principles & Strategies
โข Unit 4: Conflict Analysis: Identifying Interests and Positions
โข Unit 5: Negotiation and Mediation Techniques for Conflict Resolution
โข Unit 6: Collaborative Problem-Solving: A Systemic Approach
โข Unit 7: Managing Emotions in Conflict Situations
โข Unit 8: Cross-Cultural Communication and Conflict Resolution
โข Unit 9: Conflict Resolution in the Digital Age: Social Media and Online Disputes
โข Unit 10: Building and Sustaining Healthy Relationships through Conflict Management
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