Global Certificate in Effective Communication for Conflict Resolution Excellence in Strategies
-- ViewingNowThe Global Certificate in Effective Communication for Conflict Resolution Excellence in Strategies (CRES) is a comprehensive course designed to equip learners with essential skills for career advancement. This certificate program focuses on enhancing communication abilities and conflict resolution techniques, making it highly relevant in today's diverse and fast-paced work environments.
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โข Unit 1: Introduction to Effective Communication for Conflict Resolution
โข Unit 2: Understanding Conflict: Types and Causes
โข Unit 3: Communication Models and Conflict Resolution
โข Unit 4: Active Listening and Empathy in Conflict Situations
โข Unit 5: Nonviolent Communication Techniques
โข Unit 6: Identifying and Managing Emotions during Conflict
โข Unit 7: Negotiation and Mediation Skills
โข Unit 8: Cultural Sensitivity and Bias in Conflict Resolution
โข Unit 9: Conflict Resolution in the Workplace
โข Unit 10: Developing and Implementing a Conflict Resolution Strategy
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