Certificate in Service Customer Experience Enhancement Approaches
-- ViewingNowThe Certificate in Service Customer Experience Enhancement Approaches is a comprehensive course designed to equip learners with essential skills for career advancement in customer experience management. This program emphasizes the importance of understanding and improving customer experience as a key driver for business success.
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GBP £ 149
GBP £ 215
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โข Unit 1: Introduction to Customer Experience Enhancement Approaches
โข Unit 2: Understanding Customer Needs and Expectations
โข Unit 3: Mapping the Customer Journey
โข Unit 4: Implementing Effective Communication Strategies
โข Unit 5: Developing a Customer-Centric Culture
โข Unit 6: Leveraging Technology for Customer Experience
โข Unit 7: Measuring Customer Satisfaction and Loyalty
โข Unit 8: Improving Service Recovery and Handling Customer Complaints
โข Unit 9: Personalizing Customer Experiences
โข Unit 10: Innovating for Continuous Customer Experience Improvement
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