Professional Certificate in Service Sector Strategy Leadership
-- ViewingNowThe Professional Certificate in Service Sector Strategy Leadership is a career-advancing course designed to equip learners with essential skills for leadership roles in the service sector. This certificate program emphasizes the importance of understanding and navigating the unique challenges of service-based industries, from customer experience management to operational efficiency.
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Unit 1: Understanding the Service Sector
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Unit 2: Service Strategy and Its Importance
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Unit 3: Leadership in the Service Sector
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Unit 4: Service Design and Innovation
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Unit 5: Customer Experience Management
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Unit 6: Service Operations Management
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Unit 7: Service Human Resources Management
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Unit 8: Service Marketing and Sales
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Unit 9: Service Financial Management
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Unit 10: Service Performance Metrics and KPIs
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