Professional Certificate in Service Leadership Essentials: Results-Oriented
-- ViewingNowThe Professional Certificate in Service Leadership Essentials: Results-Oriented certificate course is a comprehensive program that focuses on developing essential skills for service industry professionals. This course highlights the importance of result-oriented strategies, effective communication, and collaboration in providing exceptional customer service.
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โข Unit 1: Introduction to Service Leadership Essentials
โข Unit 2: Understanding Customer Needs and Expectations
โข Unit 3: Building and Leading High-Performing Teams
โข Unit 4: Strategic Planning for Service Excellence
โข Unit 5: Implementing Results-Oriented Service Improvement Initiatives
โข Unit 6: Effective Communication and Stakeholder Management
โข Unit 7: Emotional Intelligence and Conflict Resolution in Service Leadership
โข Unit 8: Continuous Improvement and Innovation in Service Delivery
โข Unit 9: Measuring and Evaluating Service Performance
โข Unit 10: Fostering a Culture of Service Excellence
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