Certificate in Service Industry Service Recovery
-- ViewingNowThe Certificate in Service Industry Service Recovery is a crucial course for professionals seeking to enhance their skills in customer service. This program focuses on teaching learners how to handle and resolve customer complaints effectively, ensuring customer satisfaction and loyalty.
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โข Service Recovery Techniques
โข Identifying and Addressing Service Failures
โข Effective Communication in Service Recovery
โข Empowering Frontline Staff for Service Recovery
โข Measuring Service Recovery Success
โข Service Recovery and Customer Loyalty
โข Implementing a Service Recovery Program
โข Handling Customer Complaints and Negative Feedback
โข Service Recovery Training and Development
โข Continuous Improvement in Service Recovery
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