Executive Development Programme in Service Design Management Excellence
-- ViewingNowThe Executive Development Programme in Service Design Management Excellence is a certificate course that holds immense importance in today's service-oriented business landscape. This programme is designed to meet the growing industry demand for professionals who can deliver exceptional customer experiences and drive business growth.
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โข Service Design Thinking: Understanding the user-centered approach to innovation, design, and creativity in service design management.
โข Service Blueprinting: Developing a visual representation of the service delivery process, including customer touchpoints, people, and technology.
โข Customer Experience (CX) Management: Designing and managing memorable and delightful customer experiences across all touchpoints.
โข Service Prototyping and Iteration: Building and testing service prototypes to gather feedback and iterate on the design.
โข Service Operations and Delivery: Implementing and managing the service delivery process for optimal performance and efficiency.
โข Service Innovation: Creating new and innovative services that meet customer needs and drive business growth.
โข Service Metrics and Analytics: Measuring and analyzing service performance to identify opportunities for improvement.
โข Change Management in Service Design: Managing change and transition in service design projects, including stakeholder engagement and communication strategies.
โข Service Design Leadership: Developing leadership skills to drive service design excellence within the organization.
Note: These units may vary depending on the specific needs and goals of the Executive Development Programme.
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