Certificate in Service Decision-Making Strategies Development
-- ViewingNowThe Certificate in Service Decision-Making Strategies Development is a comprehensive course designed to empower learners with critical decision-making skills in the service industry. This program highlights the importance of strategic decision-making in providing exceptional customer service, which is a key driver for business growth and success.
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GBP £ 149
GBP £ 215
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Service Strategy Development: This unit will cover the basics of developing a service decision-making strategy, including identifying customer needs, setting service standards, and creating a service culture.
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Customer Experience Management: This unit will focus on managing the customer experience, including measuring customer satisfaction, identifying pain points, and creating a customer-centric culture.
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Service Design: This unit will cover the principles of service design, including designing services that meet customer needs, prototyping and testing services, and implementing service improvements.
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Service Operations Management: This unit will focus on managing service operations, including scheduling and resource allocation, process improvement, and quality control.
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Service Metrics and Analytics: This unit will cover the use of metrics and analytics in service decision-making, including identifying key performance indicators, collecting and analyzing data, and using data to drive decision-making.
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Service Technology: This unit will cover the role of technology in service decision-making, including the use of automation, artificial intelligence, and data analytics to improve service delivery.
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Service Innovation: This unit will focus on the development of new services and service delivery models, including the use of design thinking, ideation, and prototyping to create innovative solutions.
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Service Leadership: This unit will cover the role of leadership in service decision-making, including the development of service leaders, creating a service-oriented organizational culture, and driving service excellence.
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Service Strategy Implementation: This unit will focus on the implementation of service decision-making strategies, including change management, communication, and stakeholder engagement.
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