Professional Certificate in Service Metrics & Analytics
-- ViewingNowThe Professional Certificate in Service Metrics & Analytics is a crucial course designed to equip learners with the essential skills needed to excel in the rapidly evolving service industry. This program focuses on the importance of data-driven decision making, providing a solid foundation in service metrics and analytics.
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โข Service Metrics Fundamentals
โข Key Performance Indicators (KPIs) in Service Delivery
โข Data Collection Methods for Service Metrics
โข Data Analysis Techniques in Service Metrics
โข Customer Satisfaction Surveys and Analytics
โข Service Quality Metrics and Measurement
โข Continuous Improvement through Service Metrics
โข Utilizing Data Visualization in Service Metrics
โข Change Management and Service Metrics
โข Ethical Considerations in Service Metrics & Analytics
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