Global Certificate in Service Management Essentials: Management Principles
-- ViewingNowThe Global Certificate in Service Management Essentials: Management Principles is a comprehensive course that equips learners with critical skills for career advancement in the service industry. This certificate program emphasizes the importance of management principles in delivering exceptional customer service, a key driver of business success.
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โข Introduction to Service Management
โข Service Management Principles
โข Service Delivery and Support
โข Service Level Management
โข Service Improvement Planning
โข Service Desk and Incident Management
โข Change and Configuration Management
โข Capacity and Availability Management
โข Service Reporting and Metrics
โข Continual Service Improvement
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