Executive Development Programme in Leadership for Service Growth
-- ViewingNowThe Executive Development Programme in Leadership for Service Growth certificate course is a crucial training opportunity for professionals seeking career advancement in the service industry. This program emphasizes the development of strategic leadership abilities, focusing on delivering exceptional customer experiences to drive service growth.
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โข Strategic Leadership: Developing a clear vision, mission, and strategy for service growth.
โข Change Management: Leading organizational change and driving innovation in the service industry.
โข Customer-Centric Leadership: Building customer-centric cultures and delivering exceptional customer experiences.
โข Emotional Intelligence for Leaders: Understanding and managing emotions for effective leadership.
โข Building and Leading High-Performing Teams: Fostering collaboration, communication, and trust among team members.
โข Service Excellence: Delivering consistently high levels of service quality to drive customer loyalty and business growth.
โข Financial Acumen for Service Leaders: Understanding financial statements, metrics, and budgeting to make data-driven decisions.
โข Digital Transformation for Service Growth: Leveraging technology to improve service delivery, streamline operations, and gain a competitive advantage.
โข Influence and Negotiation Skills: Building relationships, influencing stakeholders, and negotiating successful outcomes.
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