Professional Certificate in Service Leadership Decision-Making
-- ViewingNowThe Professional Certificate in Service Leadership Decision-Making is a career-advancing course designed to empower learners with essential skills for success in the service industry. This certificate program emphasizes the importance of data-driven decision-making, problem-solving, and strategic thinking in today's fast-paced, customer-centric business environment.
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โข Unit 1: Introduction to Service Leadership
โข Unit 2: Decision-Making Fundamentals
โข Unit 3: Service Leadership Framework
โข Unit 4: Data-Driven Decision Making in Service
โข Unit 5: Stakeholder Analysis and Management
โข Unit 6: Change Management and Leadership
โข Unit 7: Strategic Planning and Execution
โข Unit 8: Service Design Thinking and Innovation
โข Unit 9: Ethical Considerations in Service Leadership
โข Unit 10: Continuous Improvement in Service Leadership Decision-Making
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