Masterclass Certificate in Leadership for Service Transformation
-- ViewingNowThe Masterclass Certificate in Leadership for Service Transformation is a comprehensive course designed to empower professionals with essential skills for career advancement. This certificate course emphasizes the importance of leadership in driving service transformation, a highly sought-after skill in today's service-oriented business landscape.
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โข Unit 1: Introduction to Leadership for Service Transformation
โข Unit 2: Understanding Service Design Thinking
โข Unit 3: Leading Change Management Initiatives
โข Unit 4: Building High-Performing Teams
โข Unit 5: Effective Communication for Leaders
โข Unit 6: Emotional Intelligence and Leadership
โข Unit 7: Lean Methodologies and Process Improvement
โข Unit 8: Innovation and Creativity in Service Transformation
โข Unit 9: Customer Experience Management
โข Unit 10: Metrics and Analytics for Service Excellence
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