Global Certificate in Service Process Improvement: Strategic Insights
-- ViewingNowThe Global Certificate in Service Process Improvement: Strategic Insights is a comprehensive course designed to enhance your expertise in service process improvement. This certification focuses on strategic insights that are crucial in today's service-oriented business world.
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โข Service Blueprinting
โข Customer Journey Mapping
โข Process Analysis and Design
โข Six Sigma for Service Improvement
โข Lean Methods in Service Delivery
โข Quality Management Principles
โข Root Cause Analysis for Service Issues
โข Change Management in Service Organizations
โข Performance Metrics for Service Process Improvement
โข Continual Service Improvement Framework
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