Masterclass Certificate in Service Design Principles: Essentials
-- ViewingNowThe Masterclass Certificate in Service Design Principles: Essentials is a comprehensive course that equips learners with the essential skills needed to excel in the rapidly growing field of service design. This course emphasizes the importance of a user-centric approach, focusing on creating services that meet customer needs while also driving business success.
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โข User Research: Understanding the Needs and Goals of Users
โข Service Blueprints: Visualizing the Service Delivery Process
โข Customer Journey Mapping: Identifying Touchpoints and Pain Points
โข Prototyping and Iterating Service Design
โข Service Design Thinking: Applying a Human-Centered Approach
โข Stakeholder Management: Balancing User Needs and Business Constraints
โข Measuring Service Design Success: Metrics and Evaluation Techniques
โข Scaling Service Design: Implementing and Refining Design at Scale
โข Ethical Considerations in Service Design: Privacy, Accessibility, and Inclusion
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