Global Certificate in Service Blueprint Development: Smart Systems Approach
-- ViewingNowThe Global Certificate in Service Blueprint Development: Smart Systems Approach is a comprehensive course that equips learners with essential skills to design and improve customer experiences in today's digital world. This certificate program focuses on the Smart Systems Approach, a cutting-edge methodology that integrates technology, people, and processes to create seamless services.
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โข Service Blueprinting Fundamentals
โข Smart Systems and IoT in Service Blueprinting
โข Customer Journey Mapping and Touchpoints Analysis
โข Process Modeling and Value Stream Mapping
โข Technology Architecture and Integration in Service Blueprints
โข Data Analytics and Insights for Service Improvement
โข Human-Centered Design in Service Blueprint Development
โข Collaborative Service Blueprinting and Stakeholder Engagement
โข Service Blueprint Validation and Implementation Planning
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