Executive Development Programme in Service Design Leadership: High-Performance Approach
-- ViewingNowThe Executive Development Programme in Service Design Leadership: High-Performance Approach certificate course empowers professionals to drive service design innovation and enhance customer experiences. This programme is crucial in today's customer-centric world, where businesses prioritize creating seamless, personalized services to gain a competitive edge.
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โข Service Design Thinking: Understanding the user-centered design process, empathy, ideation, prototyping, and testing in service design.
โข Customer Experience (CX) Strategy: Developing a CX vision, customer journey mapping, and designing for customer touchpoints.
โข Service Innovation: Identifying opportunities for innovation, applying design thinking to services, and leading innovation initiatives.
โข Digital Transformation in Service Design: Leveraging digital tools and technologies to enhance service experiences and streamline service delivery.
โข Organizational Change Management: Leading change initiatives, managing resistance, and creating a culture of innovation and continuous improvement.
โข Service Design Leadership: Developing leadership skills, building and managing cross-functional teams, and leading by example.
โข Data-Driven Service Design: Utilizing data analytics to inform service design decisions and measure service performance.
โข Service Design Metrics: Defining and measuring service design success, tracking key performance indicators (KPIs), and continuously improving service design.
โข Stakeholder Management: Building relationships with internal and external stakeholders, managing expectations, and communicating the value of service design.
Note: This list is not exhaustive and can be customized based on the specific needs of the organization and participants in the program.
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