Global Certificate in Service Innovation Digitalization
-- ViewingNowThe Global Certificate in Service Innovation Digitalization is a comprehensive course designed to meet the growing industry demand for professionals with expertise in service innovation and digitalization. This certificate program emphasizes the importance of integrating digital technologies into service operations to enhance customer experiences and improve business efficiency.
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โข Service Innovation Fundamentals: Understanding the core principles of service innovation, including value creation, co-creation, and service-dominant logic.
โข Digitalization for Service Innovation: Exploring the role of digital technologies in enabling and enhancing service innovation, including data analytics, artificial intelligence, and the Internet of Things.
โข Customer Experience Design: Learning the principles and practices of designing and delivering exceptional customer experiences, including journey mapping, prototyping, and testing.
โข Service Blueprinting and Process Design: Mastering the techniques for mapping and improving service processes, including service blueprinting, process modeling, and optimization.
โข Service Innovation Metrics and Analytics: Understanding how to measure and evaluate service innovation performance, including the use of key performance indicators, data analytics, and benchmarking.
โข Collaborative Service Innovation: Examining the role of collaboration and partnerships in service innovation, including open innovation, crowdsourcing, and co-creation.
โข Service Innovation Strategy and Leadership: Developing the strategic thinking and leadership skills required to drive service innovation, including vision setting, change management, and stakeholder engagement.
โข Service Innovation Ethics and Sustainability: Exploring the ethical and sustainability considerations in service innovation, including data privacy, social responsibility, and environmental impact.
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